Before you travel

Within the Departure Lounge you will find a wide array of essential pre-travel information pages (further below). In particular, we would like to draw your attention to the Health & vaccinations and Money & costs.

In addition, there are a number of useful information that are worth checking before you travel, full of tips, advice and suggestions from our team.

While you're away

We take pride in offering a complete end-to-end travel experience. Our complete service doesn't finish when you pay your deposit. We'll stay on hand in the run up to your holiday, and we will provide you with all the information and answers to queries you may have.

On your return

We want to know how your holiday went, whether you're showering us with compliments or suggesting things that could do with adjustment. We're constantly striving for perfection, and your feedback is an invaluable part of this process.

While you're on holiday, our local teams are on hand to help ensure your comfort and satisfaction, and once you're back home (sorry to remind you!) you're encouraged to give as much feedback as you like; it'll go directly to the product designers.